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Frequently asked questions

We now have an FAQ list that we hope will help
you answer some of the more common ones.

1. Where is my order?

If your order has not arrived by the estimated delivery date we’re here to help but it’s worth checking a few things before getting in touch. It will take between 3 and 5 days for your order to be dispatched from our warehouse, we will email to confirm once your order is on its way.If you’ve chosen standard or express delivery, check the tracking link we sent in your despatch email to view up to date tracking information.

2. How do I use a promo code?

Most promotions apply automatically at checkout. If you have a discount code or coupon it has to be entered in the box which states ‘Coupon code’, enter your promotion code and click the Apply Coupon button.

3. Part of my order is missing

On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note. We will refund any payment taken for items not sent. If you have not received an email from us or if there is no information on your despatch note, please visit our contact us page and we resolve the issue for you as quickly as we can.

5. Do I have to create an account to shop with you?

Yes but creating an account is really simple to do and once your set up you’ll be able to check out faster, save frequent addresses, track your orders and be the first to hear about competitions, offers and discounts.

4. Can I track my order?

Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store. Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

6. In Store Orders

If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within 3 to 5 days.

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